How It Works

The Gateway Managed Services solution consists of:


Onsite Manager Software

A single, lightweight piece of software is installed once at each of your sites. The onsite manager software automatically performs secure, comprehensive scans

of your environments to gather the up-to-date information that solution providers need to manage your IT assets with unparalleled efficiency. The onsite manager also monitors and manages all of your business IP addresses, from desktops and laptops to firewalls, websites and so much more.

Service Center

A powerful, web-based, centralized dashboard, the Service Center allows your Gateway Managed Services provider to view the asset health and overall

performance data sent by the onsite manager software. This data enables you to drill down to the important data, allowing for rapid reconciliation and system configuration. You'll know exactly what's going on in your environments.



Policy Modules

The Gateway Managed Services platform supports your solution provider in delivering best practices monitoring and management of all your IT assets with the use of hundreds of policy modules, which are sets of monitoring and alerting rules, developed in partnership with leading vendors like Microsoft, Intel, Cisco, Symantec and others. These policy modules help ensure that everything in your IT environment is being effectively monitored and reported. Detailed, accurate data is generated from these monitored findings, which helps expedite diagnoses and resolutions when IT issues do occur.

Auto Detection

More advantages to Gateway Managed Services include the ease of use. Because we operate under an open architecture, any environment—regardless of its complexity or diversity—can be effectively managed. Changes, such as the addition or removal of systems, devices and software, will be detected automatically and accommodations made smoothly.

Simple Installation

Finally, because Gateway Managed Services runs on an agent-less platform, it operates on a single, lightweight piece of software that has to be installed only once, and only on a single server within your environment, and deployment has no impact on your systems or operations.


Gateway Managed Services:

  1. The Gateway Managed Services provider is alerted before or as the problem occurs because best practices 24x7x365 monitoring and alerting is in place.
  2. The provider instantly and accurately diagnoses the problem in the Service Center.
  3. Rapid remote remediation from the Service Center is conducted and the problem is resolved.

RESULTS

  • You get the right technology expert on the job from the start, with fast, reliable resolution.
  • Your team stays focused on core business activities.
  • Many issues are detected and resolved proactively before you even notice.
  • Downtime is significantly reduced or even eliminated.
  • You experience no more costly surprises.
  • Your Managed Services provider gives you comprehensive reports every month and quarter to show work performed, identify issues, and support optimized IT budgeting.
Contact your Gateway Managed Services provider today to learn more or to get started

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