Service Partners

Sales Partners in our Business First program who wish to increase their involvement with Gateway's offerings may apply to also become a Service Partner. As a Service Partner, you will have access to service solutions that work well for your company—because our platform enables you to serve your customers even better. Our Service Partner solutions include Gateway ServNow, Gateway Technical Community and Gateway ServAssist, each bringing your company a unqiue set of advantages.

Gateway's Service Partners program connects Gateway, dealers and end customers

Gateway ServNow

When you join Gateway ServNow, you will have the benefits of an even more deeply integrated partnership with us, bringing you:

  • An all-in-one solution for end-to-end repair.
  • Spare parts and logistics handling.
  • The ability to serve your customer at your site.
  

Gateway Technical Community

As a member of the Gateway Technical Community, you are able to work with your Gateway and community team members on

  • Product issues.
  • Resolutions of problems.
  • Recommendations for program improvements.
  

Gateway ServAssist

Interact with your customers when they need you most! Gateway ServAssist is a virtual repair service that draws customers to you.

  • Warranty repair requests can be created online.
  • Repairs can be tracked online.
  • Repaired products are returned to you.
  • Your virtual repair service operates 24/7.