We work hard to make your Gateway experience easy. And that means giving you great choices, making products simple to set up and operate right out of the box, and being there to support you throughout the United Kingdom, whenever you need us. Here are some of the ways our Customer Care team is ready to help:

• Customer Care Call Centre
• End-User Replaceable Parts Programme (EURPP)
• Depot Repair

Our Call Centre team is highly trained and ready to help answer your questions, troubleshoot any problems, or direct you to other service options if necessary. Our goal is to solve your problem on the first call so you can get back to enjoying your Gateway computer.

This programme gives you a fast and easy way of solving your computer problem. If your Customer Care representative concludes that your equipment needs a new part, it will be shipped to your door. Parts such as power adapters, keyboard and mice will fall under this programme.

If we need to arrange a Depot Repair, our service team is at your service. A Customer Care representative will help you determine the problem, issue you a return merchandise authorization (RMA), and call tags for pick up. Then, simply ship your unit to our repair facility and we'll restore it to working order and deliver it back to your home or business.